Hello Davide Ralli,
Thanks for reaching out to us. Could you please follow this https://prnt.sc/2295qfr
Thanks
Public
Ticket #102799
Any update, How can I fix this problem?
Hi Davide,
Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thanks
I’ve update the ticket with login information. I recommend the utmost attention because is a live site
Waiting for your update
Could you please fix this – https://prnt.sc/22xjjgo also try again after disabling your WebP image formatting option from your Ewww Image Optimizer plugin?
Thanks
Now you have the capability to access plugin page
Have you tried to disable your WebP image formatting option from your Ewww Image Optimizer plugin?
No, I don’t want to disable WebP. Is a live site and I can’t do this kind of change. Furthermore, if disabling EWWW plugin the gallery worked the problem would remain
Hi Davide,
It’s a development local site, please login here and setup your theme and plugins. And try to reproduce your issue here.
https://wptestbox.com/102799/wp-login.php
Username: admin
Password: @w!7iualW57s1N(sWk
Thank You
Hi, I’ve upload my plugin in test site and disables “ewww image optimize” but the “intrinsic size” is still 1200×1200 and not the correct 150×150
Could you please fix this on the dev site https://prnt.sc/267o1xl
Thanks
Sorry for my late, You can now see the product with default theme “shoptmizer” and no error.
Waiting for your reply
Hi, any update about this?
Hi Davide,
We are working on Additional Variation Images Gallery v1.3.0.
Do you have a staging site? So that I can upload the latest version.
Then you can test the latest version resolves your issue or not.
Hope to hear from you soon!
Thank You
Hi Hakik,
we had a staging site in your space but now seems not working https://wptestbox.com/102799/wp-admin/
If you can send me the zip I will check in my local machine
Thank you
Hi Davide,
Here is the download link (Free version)- https://we.tl/t-LrzjAvk4ys
Please try to test it on fresh WordPress Installation and follow this.
BTW, If you want we can make another test site for you.
Note: Please don’t use it on the production site. Because it is not fully ready yet.
Thank You
Hi Hakik,
unfortunately trying new version in local I got this error
Fatal error: Uncaught Error: Call to undefined method Woo_Variation_Gallery_Pro_Settings::is_current_tab() in /Applications/MAMP/htdocs/artlinea/wp-content/plugins/woo-variation-gallery-pro/includes/class-woo-variation-gallery-pro-settings.php:54 Stack trace: #0 /Applications/MAMP/htdocs/artlinea/wp-content/plugins/woo-variation-gallery-pro/includes/class-woo-variation-gallery-pro-settings.php(11): Woo_Variation_Gallery_Pro_Settings->license_notices() #1 /Applications/MAMP/htdocs/artlinea/wp-content/plugins/woo-variation-gallery-pro/includes/class-woo-variation-gallery-pro-backend.php(58): Woo_Variation_Gallery_Pro_Settings->__construct() #2 /Applications/MAMP/htdocs/artlinea/wp-content/plugins/woo-variation-gallery/includes/class-woo-variation-gallery-backend.php(119): Woo_Variation_Gallery_Pro_Backend->load_settings() #3 /Applications/MAMP/htdocs/artlinea/wp-includes/class-wp-hook.php(307): Woo_Variation_Gallery_Backend->init_settings(Array) #4 /Applications/MAMP/htdocs/artlinea/wp-includes/plugin.php(189): WP_Hook->app in /Applications/MAMP/htdocs/artlinea/wp-content/plugins/woo-variation-gallery-pro/includes/class-woo-variation-gallery-pro-settings.php on line 54
Hi Davide,
Could you please share both versions of Fee and Pro?
Please make sure you are using 1.3.0 for both Free and Pro.
Hope to hear from you soon!
Thank You
Hi again,
I update to last version of plugin in free and pro 1.3.1
The problem is still here
Waiting for your update
Hi Davide,
Are you using Variation Swatches on your site?
Hope to hear from you soon!
BTW, we are on Eid Vacation. So, the reply can be delayed than normal time.
Thank You
I use:
Additional Variation Images Gallery for WooCommerce
and Additional Variation Images Gallery for WooCommerce – Pro
No Variation Swatches
Hi Davide,
Did you try this option, after the new release 1.3.1?
Hope to hear from you soon!
BTW, we are on Eid Vacation. So, the reply can be delayed than normal time.
Thank You
Ticket is closed.
Wrong thumbnails size
Davide Ralli
Hi, I need some support with a wrong image size for thumbnails.
As you can see in the screenshot below the size of thumbnails is set to 75×75 but the intrinsic size of thumbs is 1200×1200. This is not so good for google optimization.
I’ve already tried to change the default thumbnails size and regenerate all image but without success.
How can I fix this?
Thank you