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Problems with variation swatches on a product page

Xinni Wu

Screen Shot 2021-11-23 at 11.53.43 AM.png

Inside each product page, the upsells and related product sections’ variation swatches are unable to click and text are all showing up.

They are in stock. Once you have clicked into each product page, you can see these swatch options are in-stock.

I don’t see this problem on a shop page but only on a product page.

 

Please see an example page: https://glasslab303.com/product/beaker-with-color-accent/

Please go to this URL and scroll to the bottom, then you will see the problem.

Tanvirul Haque

Hi Xinni,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Xinni Wu

There is a conflict between your plugin and Elementor Pro. After deactivating Elementor Pro, the color swatches went back to normal. I have updated the username and password in the ticket. Thanks.

 

Tanvirul Haque

Hello Xinni Wu,

Thanks for your co-operation. I am transferring your issue to the development team, when we figure out the issue, we will shortly notify you.

Thanks

Xinni Wu

Hi,

It works perfectly!

Thank you very much.