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Overriding image settings

Freddy Egoavil

Hi

Your plugin is overriding the woocommerce image settings, I just use it to show size variations in my products, what can I do ?

 

 

Tanvirul Haque

Hi Freddy,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Freddy Egoavil

I had to deactivate the plugin, because I confirmed it was the  Variation Swatches for WooCommerce plugin causing the problem. I’m running ad campigns right now. The problem was this:

I work with 300 in Thumbnail width and select custom in Cut out the thumbnail, but whenever I refreshed the page, the value goes back to 0 and the Cut out the thumbnail was with no mark, as you can see in the screenshot. As a result I had different thumbnail sizes.

https://snipboard.io/VpLoMv.jpg

Tanvirul Haque

Hi Freddy,

It’s a development local site, please login here and setup your theme and plugins. And try to reproduce your issue here.

https://wptestbox.com/101985/wp-admin/

Username: admin

Password: bpsM^)HlwDc&^OyatS

Thank You

Tanvirul Haque

Hello Freddy Egoavil,

Could you put the following PHP code inside your child theme functions.php and let me know is it working for you or not:

if ( ! function_exists( 'wvs_support' ) ) {
function wvs_support(){
remove_filter( 'pre_update_option_woocommerce_thumbnail_image_width', 'wvs_clear_transient' );
remove_filter( 'pre_update_option_woocommerce_thumbnail_cropping', 'wvs_clear_transient' );
}
add_action('admin_init', 'wvs_support');
}

Thanks