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No cross on variations when product is sold out

András Peter

hi!

 

I saw the same question today, but i couldnt leave a reply.

No cross on variations when product is sold out

For example:

https://ses.hu/termek/galaxy-a21s/

Select: Blue, 32 GB (This is an out of stock product)

I have this problem at more products.

It shows that nowhere in stock. At the bottom it shows that it is on stock, but when i want to add this to the cart, says it is out of stock.

 

 

Golam Kibria

Hi András,

I have checked the issue on your site. To perform a deep inspection, I need access to your site.

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

András Peter

hi!

I updated the ticket with login details. Please check additional info aswell.

Thank you.

Golam Kibria

Hi András,

Will you please check now?

It seems that your product was not properly updated on the database.

Do you have other products with the same problem?

Trying updating the products from here.

Let me know if the problem is resolved.

Thank You