Why do I purchase a subscription plan?
WooCommerce is evolving daily. On the other hand, we need to keep our plugin compatible with latest WooCommerce. Otherwise, your site will break. So, the subscription mode helps us to keep our WooCommerce based plugin updated and keep your safe from future inconvenience.
Is It permissible to use my licence in a testing/development site?
Yes, it’s permissible to use your license to your testing/development site. Our system don’t look for testing/development environment for license check.
Is It permissible to use the plugin when my licence expires?
Yes, It’s permissible to use our plugin even after your license expires. According to our license policy, you will no longer receive latest updates and support for the plugin.
What payment methods are accepted?
We are using 2Checkout for accepting payment. It allows to pay from PayPal, Visa, MasterCard, American Express, Discover, American Express, Diners, JCB, PIN debit cards with the Visa or MasterCard logo, Debit cards with the Visa or MasterCard log and more.
What to do when your theme conflicts with our plugins?
We have to spend about 200+ hours to develop a plugin for the community. We are still working to improve them for you and developers in WooCommerce community.
We release each plugin adding detailed support and fixes so that our plugin can work smoothly with popular themes and plugin in the industry. We understand our plugins are not powerful enough to cover entire themes and plugins of market at once. Because there are thousands of WordPress themes in the market and hundreds of themes are getting added to the market everyday. So, we are still adding support of more themes and plugin with our plugins everyday.
We always welcome your bug report and feature request and we appreciate for this as well. I believe, your bug reporting and feature requests helps us to make our plugin more powerful and robust.
So, whenever you face any incompatibility issue. Open a ticket describing your issue in details here: https://getwooplugins.com/new-ticket. Don’t forget to send your conflicting theme and plugin files uploading in Dropbox or Google Drive.
We’ve a dedicated team appointed there to fix theme and plugin compatibility issue.
I purchased an Item, but files are not there to download
It takes a couple of minutes to verify purchase. Within five to ten minutes, you can download your purchased item file.
How can I claim refund for my purchase
Our motto is to provide the element service. If your purchase is unsatisfied and meets the condition of our refund policy, we are happy to give you refund. Just open a ticket here and explain your reason to seek the refund. Our team will review your refund request and return your money within 48 hours.