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Ellyn Johnson

The plugin Additional Variation Images Gallery For WooCommerce is causing a fatal error on my website https://www.our-family-name.com. I have deactivated it through my cpanel so I may continue going through all my plugins. Could you help please?

Thank you

Ellyn Johnson

Hakik Zaman

Hi Ellyn Johnson,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error : (you can do it using  health check plugin)

=> Deactivate all of your additional plugins except WooCommerce and Additional Variation Images Gallery Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If plugin conflict doesn’t help, please send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you