Hi Eugene Shek,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Looking forward to hearing from you soon.
Thank you
The Variation Swatches plugin is not working on related products
Eugene Shek
The finished image doesn’t change when I swatch the color.
`
### WordPress Environment ###
WordPress address (URL): https://staging-kbtrade.kinsta.cloud
Site address (URL): https://staging-kbtrade.kinsta.cloud
WC Version: 5.5.1
REST API Version: ✔ 5.5.1
WC Blocks Version: ✔ 5.3.2
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.4.1
Log Directory Writable: ✔
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: nginx/1.19.10
PHP Version: 7.3.29-1+ubuntu20.04.1+deb.sury.org+1
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 15000
cURL Version: 7.68.0
OpenSSL/1.1.1f
SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.10-MariaDB-1:10.5.10+maria~focal
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 5.5.1
WC Database Prefix: ToMkqkTA
Total Database Size: 912.09MB
Database Data Size: 645.66MB
Database Index Size: 266.43MB
ToMkqkTAwoocommerce_sessions: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAwoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ToMkqkTAwoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAwoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ToMkqkTAwoocommerce_order_items: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
ToMkqkTAwoocommerce_order_itemmeta: Data: 6.52MB + Index: 7.00MB + Engine InnoDB
ToMkqkTAwoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ToMkqkTAwoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ToMkqkTAwoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ToMkqkTAwoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAwoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAwoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ToMkqkTAwoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAactionscheduler_actions: Data: 32.06MB + Index: 29.45MB + Engine InnoDB
ToMkqkTAactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAactionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAactionscheduler_logs: Data: 24.06MB + Index: 18.03MB + Engine InnoDB
ToMkqkTAadtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAaelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAcommentmeta: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
ToMkqkTAcomments: Data: 3.42MB + Index: 1.91MB + Engine InnoDB
ToMkqkTAcpf_custom_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAcp_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAebcpf_custom_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAebcpf_ebay_accounts: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAebcpf_ebay_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAebcpf_ebay_shipping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAEWD_OTP_Customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAEWD_OTP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAEWD_OTP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAEWD_OTP_Orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAEWD_OTP_Order_Statuses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAEWD_OTP_Sales_Reps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAfailed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAlinks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAlogin_redirects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAmagictoolbox_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAmailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAmailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAnf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAnf3_action_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAnf3_chunks: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAnf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAnf3_field_meta: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAnf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAnf3_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAnf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAnf3_object_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAnf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAnf3_upgrades: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAoptions: Data: 22.08MB + Index: 2.33MB + Engine InnoDB
ToMkqkTApmxe_exports: Data: 4.50MB + Index: 0.00MB + Engine InnoDB
ToMkqkTApmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
ToMkqkTApmxe_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ToMkqkTApmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTApmxi_files: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
ToMkqkTApmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTApmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTApmxi_images: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
ToMkqkTApmxi_imports: Data: 6.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTApmxi_posts: Data: 2.02MB + Index: 1.97MB + Engine InnoDB
ToMkqkTApmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTApostmeta: Data: 388.97MB + Index: 157.14MB + Engine InnoDB
ToMkqkTAposts: Data: 99.52MB + Index: 20.70MB + Engine InnoDB
ToMkqkTAqueue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_sliders: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_sliders_bkp: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_slides: Data: 1.05MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_slides_bkp: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTArevslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAsnippets: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAtaxonomymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ToMkqkTAtermmeta: Data: 1.52MB + Index: 0.70MB + Engine InnoDB
ToMkqkTAterms: Data: 1.52MB + Index: 0.94MB + Engine InnoDB
ToMkqkTAterm_relationships: Data: 15.09MB + Index: 8.27MB + Engine InnoDB
ToMkqkTAterm_taxonomy: Data: 1.50MB + Index: 0.58MB + Engine InnoDB
ToMkqkTAtoolset_post_guid_id: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAusermeta: Data: 6.48MB + Index: 5.73MB + Engine InnoDB
ToMkqkTAusers: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
ToMkqkTAuser_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAwarehouse: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAwcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAwc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAwc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAwc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAwc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
ToMkqkTAwc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ToMkqkTAwc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ToMkqkTAwc_order_product_lookup: Data: 1.52MB + Index: 0.72MB + Engine InnoDB
ToMkqkTAwc_order_stats: Data: 0.38MB + Index: 0.36MB + Engine InnoDB
ToMkqkTAwc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ToMkqkTAwc_product_meta_lookup: Data: 3.52MB + Index: 7.33MB + Engine InnoDB
ToMkqkTAwc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAwc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAwc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAwpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAwpfront_ure_login_redirect: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAwpfront_ure_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAwpmelon_advbedit_temp: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
ToMkqkTAyith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ToMkqkTAyith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ToMkqkTAyoast_seo_links: Data: 8.52MB + Index: 2.03MB + Engine InnoDB
ToMkqkTAyoast_seo_meta: Data: 3.38MB + Index: 0.00MB + Engine InnoDB
wp_ebcpf_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
### Post Type Counts ###
attachment: 62987
br_minmax_limitation: 1
custom_css: 1
elementor_library: 2
etheme_portfolio: 9
faq: 1
ign_email_notices: 1
jetpack_migration: 2
nav_menu_item: 347
nf_sub: 80
oembed_cache: 2
option-tree: 2
page: 36
post: 5
product: 6516
product_variation: 21573
revision: 1108
shop_order: 2902
shop_order_refund: 247
sp_wps_shortcodes: 1
staticblocks: 4
user_registration: 1
user_request: 1
vcv_templates: 10
vg_gateway_condition: 1
wc_afrsm: 1
wc_conditional_fee: 1
wccc: 1
yith-wcbm-badge: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (65) ###
WooCommerce: by Automattic – 5.5.1
Redux: by Redux.io
Extendify – 4.1.29
Admin Bar Disabler: by Scott Kingsley Clark – 1.4.1
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
AfterShip – WooCommerce Shipment Tracking (Order Tracking Made Easy): by AfterShip – 1.12.5
WP Sheet Editor – Users: by WP Sheet Editor – 1.5.6
CMB2: by CMB2 team – 2.7.0
Code Snippets: by Code Snippets Pro – 2.14.1
Disable Real MIME Check: by Sergey Biryukov – 1.0
Disable Toolbar: by Michael Dance – 1.0
Duplicate Page: by mndpsingh287 – 4.4
Elementor: by Elementor.com – 3.2.3
WooCommerce FedEx Shipping Plugin with Print Label: by PluginHive – 4.5.1
WooCommerce Force Default Variant: by HappyKite – 1.5
Head & Footer Code: by Aleksandar Urosevic – 1.2.3
Import and export users and customers: by codection – 1.17.6.2
Invoice Gateway For WooCommerce: by Rymera Web Co – 1.0.1
WPBakery Page Builder: by Michael M – WPBakery.com – 6.4.1
Legenda Core: by 8theme – 1.0.2
LTL Freight Quotes – Fedex Freight Edition: by Eniture Technology – 2.10.3
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Min and Max Quantity for WooCommerce: by BeRocket – 1.2.12.3
Magic Zoom Plus for WooCommerce: by Magic Toolbox – 6.8.11
Ninja Forms: by Saturday Drive – 3.5.5
Peter’s Login Redirect: by Peter Keung – 2.9.9
Product Category Tree: by AWESOME TOGI – 2.5
Regenerate Thumbnails Advanced: by ShortPixel – 2.4.0
Residential Address Detection: by Eniture Technology – 2.2.1
Slider Revolution: by ThemePunch – 6.1.8
Simple Custom CSS: by John Regan
Danny Van Kooten – 4.0.4
To Top: by Catch Plugins – 2.2.1
Visual Composer: by visualcomposer.com – 24.0
WC Speed Drain Repair: by WP Fix It – 1.3
Widget Options: by Widget Options Team – 3.7.4
WooCommerce Authorize.Net Gateway: by Pledged Plugins – 5.1.9
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
Woo Custom Stock Status: by Softound Solutions – 1.1.2
Woo Empty Cart Button: by WPCodelibrary – 1.3.1
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
Product Slider for WooCommerce: by ShapedPlugin – 2.1.16
ShareIt! Social Buttons: by DefThemes – 1.8.7
WooCommerce Search by Product SKU: by Clayton Kriesel [Three Remain Production] – 1.0
Variation Swatches for WooCommerce – Pro: by Emran Ahmed – 1.1.17
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.17
WooCommerce Additional Variation Images: by WooCommerce – 1.7.17
WooCommerce Address Validation: by SkyVerge – 2.6.0
WooCommerce Admin: by WooCommerce – 2.3.1
WooCommerce Advanced Bulk Edit: by George Iron – 4.4.2
WooCommerce Conditional Content: by Lucas Stark – 2.1.0
WooCommerce Extra Fees Plugin Premium: by theDotstore – 3.6.2
WooCommerce Email Notifications Pro: by IgniteWoo.com – 2.3.13
WooCommerce Expand Tabs: by SilkyPress – 1.20
WooCommerce Extra Product Sorting Options: by SkyVerge – 2.8.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.21
WooCommerce Wholesale Lead Capture: by Rymera Web Co – 1.14.1
WooCommerce Wholesale Order Form: by Rymera Web Co – 1.15.1
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.23.9
WooCommerce Wholesale Prices: by Rymera Web Co – 1.10
WP All Export Pro: by Soflyy – 1.6.4
WP All Import: by Soflyy – 3.5.9
WP All Export – User Export Add-On Pro: by Soflyy – 1.0.4
WP All Import – WooCommerce Add-On Pro: by Soflyy – 3.1.1
WPFront User Role Editor: by Syam Mohan – 2.14.3
YITH WooCommerce Badge Management Premium: by YITH – 1.3.26
### Inactive Plugins (0) ###
### Must Use Plugins (1) ###
Kinsta Must-use Plugins: by Kinsta Team – 2.3.1
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog)
exclude_from_search (exclude_from_search)
exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
visible (visible)
Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #5 – /shop
Cart: #6 – /cart
Checkout: #7 – /checkout
My account: #8 – /my-account
Terms and conditions: #3041 – /support/terms-conditions
### Theme ###
Name: Legenda Child
Version: 1.0
Author URL: http://8theme.com
Child Theme: ✔
Parent Theme Name: Legenda
Parent Theme Version: 4.2.1
Parent Theme Author URL: http://themeforest.net/user/8theme
WooCommerce Support: ✔
### Templates ###
Overrides: legenda/woocommerce/archive-product.php
legenda/woocommerce/cart/cart-empty.php
legenda/woocommerce/cart/cart-shipping.php
legenda/woocommerce/cart/cart.php
legenda/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
legenda/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
legenda/woocommerce/checkout/form-billing.php
legenda/woocommerce/checkout/form-checkout.php
legenda/woocommerce/checkout/form-coupon.php
legenda/woocommerce/checkout/form-login.php
legenda/woocommerce/checkout/form-shipping.php
legenda/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
legenda-child/woocommerce/content-product.php
legenda/woocommerce/content-single-product.php
legenda-child/woocommerce/emails/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0
legenda-child/woocommerce/emails/customer-invoice.php version 3.5.0 is out of date. The core version is 3.7.0
legenda/woocommerce/global/form-login.php
legenda/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0
legenda/woocommerce/loop/add-to-cart.php
legenda/woocommerce/loop/loop-end.php
legenda/woocommerce/loop/loop-start.php
legenda/woocommerce/loop/no-products-found.php
legenda/woocommerce/loop/pagination.php
legenda/woocommerce/loop/rating.php
legenda/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
legenda/woocommerce/myaccount/navigation.php
legenda/woocommerce/single-product/add-to-cart/external.php
legenda/woocommerce/single-product/add-to-cart/simple.php
legenda/woocommerce/single-product/meta.php
legenda-child/woocommerce/single-product/product-image.php
legenda-child/woocommerce/single-product/product-thumbnails.php
legenda/woocommerce/single-product/related.php
legenda/woocommerce/single-product/short-description.php
legenda/woocommerce/single-product/tabs/tabs.php
legenda/woocommerce/single-product/title.php
legenda/woocommerce/single-product/up-sells.php
legenda/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
legenda/woocommerce/single-product.php
legenda/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
Outdated Templates: ❌
Learn how to update
### Address Validation ###
Active Provider: Loqate
Configured: ✔
Validate international addresses: No
Debug Mode: No
Geocode Addresses: No
Classify Addresses: No
Force Customer to look-up address via Postcode: No
### Action Scheduler ###
Complete: 105,338
Oldest: 2021-07-16 09:59:05 -0700
Newest: 2021-07-16 11:41:29 -0700
### Status report information ###
Generated at: 2021-07-16 11:47:44 -07:00
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