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Hide/Blur variations settings is not working.

Damien Milner

Hello,

This is a great plugin and does what we need it to except that the hide/blur feature under –> Advanced -> Attribute behavior -> Is not working. Any help with this is greatly appreciated.

Thank you,
Damien Milner

Tanvirul Haque

Hi Damien,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Damien Milner

Thank you so much for your speedy reply. I have disabled all plugins and the issue still persists.

Here is a link to view a video showing all deactivated plugins and also shows the issue on the front end of the site.

I also created a support user for you and added it to this ticket.

Thank you for looking into this for me. I look very forward to hearing back from you.

[video src="https://store.lydainc.com/wp-content/uploads/2021/06/Recording-4.mp4" /]

Damien

Damien Milner

I can now see it working on many products but not all. See for example:

Not working:

20001

https://store.lydainc.com/product/20001/

Working:

20002

https://store.lydainc.com/product/20002/

There are others that this is not working for, but many that it is. So that is promising. What would it be about certain products that this would not fire off for?

Thank you for looking into this with me. I appreciate your time and look forward to hearing back from you.

Damien

Damien Milner

UPDATE:

Standby on this I might have discovered the issue. It may be a phantom option value. I am going to troubleshoot further and will update.

Tanvirul Haque

Ok, please take your time.

Thanks