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Product doesn’t work

Frederik Ultang

Dear sirs

My name is Frederik, and I bought your product “Additional Variation Images Gallery For Woocommerce” for about a week ago.

The plugin works fine, when I am using it on the traditional Product Image.

But when I use it, on the product I bought from Crocoblock “JetProductGallery” it only shows the “Item images” and it doesn’t show the “Product Gallery”.

I really hope you can help me.

Kind regards
Frederik

Hakik Zaman

Hi Frederik,

Thank you for reaching out to us. Please kindly record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Frederik Ultang

Hello Hakik

I have made this video, so I hope you can help me:)

Link: https://we.tl/t-YbIjrnnFWD

I look forward to hearing from you.

Kind regards
Frederik

Frederik Ultang

 

Hello Hakik

I have now made you as a new user.

Login details:
Username: User 2
Password: O*G9KQXB&)McaykA

Hakik Zaman

Hello Frederik Ultang,

Thanks for the screencast and wonderful explanation.

So, your issue is- “JetProductGallery” is not behaving like the WooCoomerce default (/ traditional Product Image) gallery. Right?

Unfortunately it will not work. Because, we make our plugin to extend WooCommerce gallery functionality. Our plugin is fully based on WooCommerce and “JetProductGallery” is a different gallery plugin.

Note: There are lots of gallery plugins and some theme also provide different gallery option for their theme. Therefore it is difficult to compatible with every gallery. Our plugin just provide extra facility to show images for each variation with WooCommerce gallery. “JetProductGallery” has their own codebase to display images.

The plugin works fine, when I am using it on the traditional Product Image.

Yes, we made it to work with tradition Product Image. Therefore it is not an issue. You just want another feature to display variation images with “JetProductGallery”. You can put this feature request here.

I hope I could clear your confusion. But, I will discuss this matter with the Development Team.

Thanks