Hi Jie,
Could you please explain a bit more? I am sorry that I could not get your query clearly.
Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue and squash it immediately.
Also, Could you give us a temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you
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Jie Shi
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