Hi Elisa,
Changing image is not feature of our plugin, is the feature of WooCommerce itself.
Could you disable our swatches plugin and check is it working without our plugin or not?
Thank you
No queremos cambiar la imagen
Cuando cambiamos el color, el contador devuelve 1, y queremos que permanezca en 50, como la primera imagen
Primera imagen: sin selección de color, el marcador está en 50
Segunda imagen: seleccionado el color azul, el contador se ha puesto a 1, queremos que se quede en 50
¿Hay alguna solución para esto?, Gracias
Hello Elisa Gonzalez,
Please, disable our plugin and check with the WooCommerce default dropdown variation option. The problem is still there or not?
Thanks
I have deactivated the plugin and I put the dropdown, if I do that, the counter works correctly, but we don’t want to use the dropdown, we want the color selection like the previous images, using your plugin.
is it possible? Thank you
Hi Elisa,
Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Problem with plugins
Elisa Gonzalez
The plugins we are using is Variation Swatches for WooCommerce whit Quantities and Units for WooCommerce
We have the plugin purchased but we have problems
We use another pugling to add custom quantities to the product
and when we change from one color to another it changes us back to 1
we have the counter, for example, at 20, and when changing color it returns to one
If you look at the video, in the product of the mask (mascarilla ffp2) it goes from 20 to 20 until it changes color that changes to 21-41, this is wrong
while in the gel (gel hidroalcholico) that goes from 100 to 100, when I select an option, it remains the same, this is fine.
link: https://vimeo.com/528809810