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Internal Server Error cash after plugin’s update (front office)

RUBAN ROUGE

Hello GetWooPlugins team !

 

I need you help because my web site crash (front office) because a Internal Server Error (ERROR 500), just after i have update your plugin

Be careful if you re activated the plugin, the front office gona to crash,

See screen shots in attachment 🙂

Have you a solution maybe ?

 

thanks in advance

Capture d’écran 2021-03-18 à 12.48.22.png

Capture d’écran 2021-03-17 à 18.37.44.png

Hakik Zaman

Hi RUBAN ROUGE,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

RUBAN ROUGE

Hello HAKIK,

 

thanks for your reply, but the problem come from your plugin,

My webmaster say me who everything was ok, until he updates Variations Swatches …

 

Thanks in advance

Hakik Zaman

Hi RUBAN,

Could you update your free and premium version of the WooCommerce Variation Swatches plugin?

The current version of swatches plugins is the following.

Variation Swatches for WoooCoommerce – Version 1.1.13

Variation Swatches for WooCommerce Pro – Version 1.1.13

Please make sure you are using the same version and let me know your reported issue has been fixed or not in this latest update?

Thank You

RUBAN ROUGE

Hello,

 

I have update the 2 versions of the plugin!

That’s work again, without server’s crash,

https://www.loom.com/share/9f8a7c882cef43f9b0694aa0fa301835

But i have loose the colors variations on the E-shop page,

the WordPress admin extensions part, say me : PLEASE OPEN A TICKET here

So watch the video too,

thanks in advance 🙂

 

Hakik Zaman

Hello RUBAN ROUGE,

Please check your E-shop page now. Please clear your cache from wp rocket and browser cache before checking your site. Here is a video- https://www.loom.com/share/52c569bd7bdc43dab9ca871e4f093274

The link PLEASE OPEN A TICKET is for opening an issue if you are facing any problem. Therefore, direct by clicking on that link you can create a ticket rapidly.

We really get excited & honored when you use our plugin on your site.

If you found my support helpful, could you leave your valuable review here: https://wordpress.org/support/plugin/woo-variation-swatches/reviews/?filter=5

Your rating keeps us inspired.

Thank You