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Cannot choose variation swatches on product page

Charn Phianpattanawit

Hi,
I don’t know why variations swatches could not be choose.
This happens to lots of my product. Please see below one of the page the encounter the problem.
https://alta24.com/th/product/kask-protone/

I dont’ know how many more pages the problem occurs.
Please let me know how to solve this.

Shahin Sid

Hello Charn Phianpattanawit,

Please, make sure you are using the latest version of the Free ( 1.1.10 ) and PRO ( 1.1.10 ) plugins.

Thanks

Charn Phianpattanawit

 

It is already updated before I submit the ticket. Please suggest more on what should I next.

Charn Phianpattanawit

What would you suggest I do next?
I saw that you have no problem on the page I have the problem. However, the problem still persists.
I don’t think the problem is solved. The ticket should remain open.

Shahin Sid

Hello Charn Phianpattanawit,

Please, try clearing your browser cache or try in incognito mode.

Thanks

Charn Phianpattanawit

Hi,
I try and my safari works. However, I clear my co-worker browser cache and try incognito mode. It doesn’t work. What should I do next?

Shahin Sid

Hello Charn Phianpattanawit,

Unfortunately, I am out of idea now. As it’s working fine at my end and without reproducing the issue, I am not able to provide any solution.

Thanks

Charn Phianpattanawit

Hi, I try to workaround from my site and it happens that If I try to do a variation that you could choose just one variation and the product will change the picture automatically. The variations on the product page could be pick and choose again. However, for some product like “Kask Protone” my TH page is working but the EN version is not working. On the other hand, we I add one variation and the product will change the picture automatically the “Kask Valegro” variations could be chosen again for both TH and EN version.

Below picture is Variations from “Kask Valegro”. The #23087 is what I meation about “a variation that you could choose just one variation and the product will change the picture automatically”. Normally I don’t add this because it could not redirect to cut the stock from my backend. Today, I try to add just for a trying and found that my variations on product could choose again.

Please look for these issues. I think others would found the same problem as I am.

Shahin Sid

Hi Charn Phianpattanawit,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you