fbpx
Want To Add Extra Images Per Product Variation For Free? Download Now

WordPress, Salient Theme

Simon Reddy

Hi,

I’ve purchased ‘Variation Swatches Pro’, installed and activated it, but now our product pages don’t load.

If I have both the “free” and Pro versions installed and activated at the same time,  the website (product pages) do not work.

If I deactivate the initial “free” version, the website works, but the option to use ‘Swatches Pro’ disappears

  • License key has been added to the plug-in on the back end of our website
  • Domain name has been added to GetWooPlug-ins website
  • Payment has been confirmed and we have receipt.

Please advise as we’d like to have this rectified as soon as possible.

Thanks

Simon Reddy

Summit Worldwide

www.summitworldwide.co

Shahin Sid

Hi Simon Reddy,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Simon Reddy

I’m not sure that’s necessary. We’ve bought the plug-in, it’s not working when fully installed and activated.

The rest of the website works fine, but when you click on a product in the shop it doesn’t load… we just get the spinning wheel

Please assist.

Thanks

Simon

Ahmed Ehsaan

Hi Simon,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Ahmed Ehsaan

I need to have permission to view the link. I’ve sent an email asking permission. please add permission and let me know.

Thank You