Hi Laura,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and Additional Variation Images Gallery Plugin.
=> See if the problem persists.
=> If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Looking forward to hearing from you soon.
Thank you
Hi there, the problem persists even after deactivating all but woo and additional variations.
Hi Laura,
It’s a staging site, please login here and set up your theme. And try to reproduce your issue here for one product.
https://wptestbox.com/167535/wp-admin/
Username: admin
Password: demo
After reproducing the issue, please inform me here.
Thank You
Thanks, I have reproduced the issue here https://wptestbox.com/167535/product/beanie-with-logo/
Hi Laura,
Thanks for reproducing the issue.
It seems like it is an issue with the Divi Theme CSS.
I have added the following CSS here on the staging site:
.wvg-single-gallery-iframe-container iframe, .wvg-single-gallery-iframe-container object, .wvg-single-gallery-iframe-container embed, .wvg-single-gallery-iframe-container video, .wvg-single-gallery-video-container iframe, .wvg-single-gallery-video-container object, .wvg-single-gallery-video-container embed, .wvg-single-gallery-video-container video {
position: relative !important;
}
.woo-variation-gallery .fluid-width-video-wrapper{
padding: 0 !important;
}
Please check this product now- https://wptestbox.com/167535/product/beanie-with-logo/
Hope to hear from you soon.
Thank You
Vimeo video only shows in gallery if browser cache is cleared
Laura Wattie
Hi, When we add a video to an image in our simple product the video only shows if:
A: the user has never been on that product page before
B: if the browser cache is cleared.
Example product this is happening on: https://la-bek.com.au/product/antique-rose/