Issues on website after activating Additional Variation Images Gallery for WooCommerce

Craig Gribble

3 weeks ago

Hi Plugin Team,
Hope you guys are doing great.

You can keep [email protected] in CC.

Well I have WordPress woocommerce based website ( https://thaihydrocenter.co.th/ ) and I am using your plugin (Additional Variation Images Gallery for WooCommerce) since last few years.

But recently , I noticed that when we are activating this plugin, it start showing the critical 500 Error on few pages on website. The strange thing is its not impacting the whole website just few pages, Please find the attachment below.

Only few pages are working like product page, Category page etc and listed below are not working. Probably there are many other.
https://thaihydrocenter.co.th/
https://thaihydrocenter.co.th/contact-us/
https://thaihydrocenter.co.th/about-us/
https://thaihydrocenter.co.th/become-an-affiliate/
https://thaihydrocenter.co.th/growers-guide/
https://thaihydrocenter.co.th/orders-returns/

Backend Access Url; https://thaihydrocenter.co.th/hydro-administration/

Hakik Zaman

3 weeks ago

Hi Craig Gribble,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and Additional Variation Images Gallery Plugin.

=> See if the problem persists. If the problem is resolved, you will understand which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Note: We are on vacation. So, you may receive slower responses.

Thank you