Hi Kerry,
Thanks for reaching out to us.
Unfortunately, we have no features to control the Order, SKU, or description.
Please ask them to give a screencast. It will help us to identify what they have performed to identify the issue. They can use this tool to record how they reproduce the issue without our Swatches Pro plugin.
Also, provide us with a staging site where we can test it further.
Hope to hear from you soon.
Thank You
Plugin making SKU & Descriptions to not match
Kerry McCarthy
Hi Folks,
I’ve been having some issues with my orders. The SKU and description do not match at all!
I asked my helper people to take a peek in there and this is the note I got back
We have completed troubleshooting the issue on the staging site and conducted test purchases for both single and variable products. The problem was identified as being caused by the Variation Swatches for WooCommerce – Pro plugin. Upon deactivating this plugin, the SKU of the products is now correctly matched with the corresponding orders.
We performed tests on the following products:
The basic version of the Variation Swatches for WooCommerce plugin is still active and functioning, though it offers limited features. We deactivated the Pro version as it was causing an issue related to the SKU. Please see the screenshot here for reference: https://i.imgur.com/oEXxkBQ.png.
To resolve this, we recommend submitting a ticket to the plugin developer via their support portal: https://getwooplugins.com/tickets. They should be able to investigate the issue further and potentially include a fix in the next plugin update.
Are you able to help get this rectified?
Kerry