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Woocommerce trouble at checkout and cart

Julián Arroyo

Good morning.

As you can see, it appears in my web when customers are finishing their buying. Cart and Checkout pages appear with grey boxes instead de good boxes and they can´t finish their buying.

Can you help me please?

 

www.flavodomus.com

 

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Hakik Zaman

Hi Julián,

Thanks for reaching out to us.

Can you please temporarily deactivate our plugin and check whether it loads or not?

Thank You

Julián Arroyo

Do you want I deactivate WooCommerce plugin? Sorry, I didnt undestand. And thank you for your answer

Hakik Zaman

Hi Julián,

Do you want I deactivate WooCommerce plugin?

No, WooCommerce is not our plugin. Please deactivate our “Variation Swatches for WooCommerce” plugin.

Then check whether the checkout page is rendering without our plugin or not. We have no connection with the checkout page.

Thank You

Julián Arroyo

I did it and this is not the problem. It keeps on my web…

Hakik Zaman

Hi Julián,

As I said earlier, we have no connection with the Checkout page. So, it is not happening for our plugin.

Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except the WooCommerce Plugin.

=> See if the problem persists.

=> If the problem is resolved, you will understand which plugin might be the culprit of this error by activating your additional plugins one by one.

If the conflict test doesn’t help, please contact WooCommerce support regarding your issue.

Thank You