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Issue with Variation Images Not Updating Properly

wen yu li

We are experiencing an issue on our website where the product images for different color variations do not update properly when clicked. Often, the images remain static and do not change to match the selected variation, and customers are required to refresh the page for it to work.

This issue is causing confusion for our customers, as they are unable to clearly see the images corresponding to the selected variation.

Could you please help us resolve this problem as soon as possible? Let us know if you need any additional details or access to our site for troubleshooting.

Thank you for your support!

Hakik Zaman

Hi wen yu,

Thanks for reaching out to us.

Can you please share where are you facing the issue?

Is it a Shop/Archive page or a single product page?

I can see you have a missing product wrapper and image selector.

Hope to hear from you soon.

Thank you

wen yu li

We have tested this issue on different devices and cleared the cache multiple times, but the problem still persists. When customers click on different color options, the corresponding images do not display, as shown in the attached video in the gmail.

wen yu li

However, some products can successfully change images as expected. We are certain that each color option has been assigned the corresponding image. A video of the normal behavior is attached in the Gmail as a reference.

Hakik Zaman

Hi wen,

Unfortunately, we (the support team) don’t have access to the email.

Please share the link here to understand your issue properly.

Thank You