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Can not select a variation on the product page unless authenticated

Thomas Lanford

Hello!

I have a WooCommerce shop and I am using this plugin for allowing customers to customize their products before buying.

Recently I started facing an issue where no one can select the options anymore unless they are authenticated on the wordpress shop.
I am using version 2.1.2 of the plugin and 9.3.3 of WooCommerce and the latest version of WordPress.

You can see the behavior on this page for example: https://www.stampileok.ro/p/stampila-firma-trodat-printy-4630-diametru-30-mm/
If you try to select a color, it doesn’t work when not authenticated.

Do you have any ideas on how to fix the issue?

Hakik Zaman

Hi Thomas,

Thanks for reaching out to us.

Unfortunately, you are facing a console error from another plugin.

=> Install & Activate a plugin called Health Check & Troubleshooting.

Kindly do a plugin compatibility check by doing these steps to identify the error :

=> Enable the troubleshooting mode- https://paste.pics/QXIXW

=> Deactivate all of your additional plugins except WooCommerce and Variation Swatches Plugin in troubleshooting mode.

=> See if the problem persists.

=> If the problem is resolved, you can understand which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank You