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Variation images not showing up

Sherry Holub

Hi there,

We noticed that when selecting a size or color (basically any variation that we have a variation image in the product information) is not showing the image on the site.

Here are some example URLS: https://voltgrooming.com/product/volt-body-wash/

https://voltgrooming.com/product/volt-single/

Here are the special attributes settings screen (we’ve tried different selections here and nothing seems to work). Any help would be appreciated.

variation-swatches.png

 

 

 

Golam Kibria

Hi Sherry,

We apologize for the inconvenience you are facing.

Please give us temporary admin access to your site. We will investigate the issue for you.

You can create a passwordless temporary login link with this plugin.
Add the link in the Site Access section.

Please notify us here once you have added the temporary login link.

Thank you

Sherry Holub

Thanks. I have added access info for you in the original ticket.

Golam Kibria

Hi Sherry,

We apologize for the inconvenience and the delayed response (it was our weekend).

Unfortunately, the WooGallery plugin is breaking the default image-switching feature of WooCommerce.

Changing images is not a feature of our plugin. It’s a feature of WooCommerce itself.

We have made this screencast, during our investigation.

You can see that images do not switch even when our plugin is deactivated.

We will wait for your feedback.

Thank You

Sherry Holub

Thank you Golam for checking. We were able to track down the issue with another plugin and fix that.