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Can’t select the swatches anymore

Alexandre Relogio

Hi,

I have been using this plugin for a while and have been working fine. Suddently on two products, the variation is not clickable anymore, but keep working fine an other products.

Here is the two that are not working:

https://www.imaginewool.com/product/soft-merino/

https://www.imaginewool.com/product/soft-thin-merino-167m-50g/

Thank you for your help.

 

Kind Regards

Alexandre Relogio

Hakik Zaman

Hi Alexandre,

Thanks for reaching out to us. I can see you have a console error – https://paste.pics/RW6DM

Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists.

=> If the problem is resolved, you will understand which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank You

Alexandre Relogio

Hi Hakik,

Thank you for your prompt reply. Looks like it work now, but I don’t think it’s because of me. Maybe something that you did? The fact is that I have two websites, .com and .se. The links I gave you earlier was the .com and now they work fine. But the .se website I still have the same problem, and I didn’t do anything more that making a backup on both website. So what ever magic you did on the .com, could you please do it on the below links as well?

https://www.imaginewool.se/product/soft-merino-50g-100m/

https://www.imaginewool.se/product/soft-thin-merino-167m-50g/

 

 

Hakik Zaman

Hi Alexandre,

It seems like a caching issue. The link you have provided is working fine from my end – https://paste.pics/RWDCG

Please check the setup of your caching plugin and disable the Defer JS option if that is available and enabled.

Thank You