Hi Kerry,
We have no connection with the Order Process. The Order Process is controlled by WooCommerce itself.
Could you disable our Swatches plugin and check if it is working without our plugin or not?
Thank you
Public
Ticket #156939
Issue with the Orders
Kerry McCarthy
When a order with multiple products is placed on the website, the order details for the products are showing incorrectly.
See this screenshot: https://app.screencast.com/VSiu0TVdWMl8a
In the above screenshot, a product shows incorrect image and SKU but the price is correct. Sometimes products show incorrect quantity and prices.
We have checked this by deactivating all plugins except WooCOmmerce and Variation swatches plugins, and also tried with the default theme. And we found that the issue is caused by the Variation swatches plugins.
You can check this on the staging website:
https://canadianlearningsupply54719.e.wpstage.net
HTTP auth
blogvault
179e9724
WP-admin
[email protected]
Cls14Jul2024!
SFTP:
167.235.202.75
bv_sftp_user
8baf399cbbaa6b5b
2325
You can add same products as this order: https://canadianlearningsupply54719.e.wpstage.net/wp-admin/post.php?post=216254&action=edit to cart in order to replicate the issue.
You have permission to change the staging website in any way you wish.