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NEED HELP

Hervé BELHASSEN

Hi,

I can’t find a product when it’s out of stock i just want to see the product with sizes crossed out,

can you check please what’s happend here the link of one of them:

https://ecailleparis.com/shop/robe-best-soie-viscose-imprime-couture-elegance-parisienne/
https://ecailleparis.com/shop/robe-brocard-brooke/
Thanks for your help

 

Hakik Zaman

Hi Hervé,

Thanks for getting back to us.

Could you disable our Swatches plugin and check if it is working without our plugin or not?

Thank you

Hervé BELHASSEN

 

I do it for the 2 plugins variation Swatches but it’s same…

Hakik Zaman

Hi Hervé,

So, the issue is not from our plugin.

Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except the WooCommerce Plugin.

=> See if the problem persists.

=> If the problem is resolved, you will understand which plugin might be the culprit of this error by activating your additional plugins one by one.

If you are still facing issues please contact with WooCommerce Support- https://wordpress.org/support/plugin/woocommerce/

Thank You

Hervé BELHASSEN

To easy reply ! , 2 weeks a go every think was perfect , I think  the problem occcurred when updating your version…

Hakik Zaman

Hi Hervé,

If it doesn’t work even without our plugin, how our plugin is conflicting?

Thank You

Hervé BELHASSEN

And how can you explain that is happens after your uptdate? … I haven’t had any updates since for any plugin

Hakik Zaman

Hi Hervé,

And how can you explain that is happens after your uptdate?

When you disable our plugin it doesn’t apply anything on your site.

So, there is nothing about updating our plugin. It is disabled, so, it is not functional on your site.

I hope this will clear up your confusion.

Thank You

Hervé BELHASSEN

 

HERE IS THE  CULPRIT ? MY WORK COLLEAGUE HAD THE SAME PROBLEM WHEN UPDATING YOUR PLUGINS VERSION…

Hakik Zaman

Hi Hervé,

Your colleague has a different issue.

As I said in my previous reply, if it is happening without our plugin, the issue is not from our plugin.

Still, I have visited your site and found everything as expected, here is the screencast- https://www.loom.com/share/c34f15fac4a44eeb92fd4c42f6191fb7

Thank You