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Glitch when selecting attributes

Patrick Knight

Hi –

 

I am having a small issue with this plugin.

When you select an attribute its jumps to the top of the page –https://loomandhide.co.za/product/cuba-2-seater/

 

Which would be great if that happened on mobile but it does not, it does it on desktop tho.

Hakik Zaman

Hi Patrick,

Thanks for reaching out to us. From my inspection, your theme customized the gallery.

Please check whether your theme has an option to enable the default WooCommerce Gallery.

If so, enable it and check again. Hope to hear from you soon.

Thank You

Hakik Zaman

Hi Patrick,

=> Install & Activate a plugin called Health Check & Troubleshooting.

Please kindly do a theme conflict check by doing these steps to identify the error :

=> Enable the troubleshooting mode- https://paste.pics/QXIXW

=> Activate a default theme like StoreFront- https://paste.pics/QXIYF

=> See if the problem persists. 

=> If the problem is resolved, you can understand if the issue is arising for the theme or not.

Also, kindly do a plugin compatibility check by doing these steps to identify the error :

=> Enable the troubleshooting mode- https://paste.pics/QXIXW

=> Deactivate all of your additional plugins except WooCommerce and Variation Swatches Plugin in troubleshooting mode.

=> See if the problem persists.

=> If the problem is resolved, you can understand which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

Patrick Knight

Have you had this issue before? or are you just going to get me to do a bunch of redunt tasks to waste my time?

Hakik Zaman

Hi Patrick,

Have you had this issue before? or are you just going to get me to do a bunch of redunt tasks to waste my time?

No, to identify the issue, it is the standard way to find the culprit.

It seems like a lot of work, but, once you install and activate the plugin Health Check & Troubleshooting, you need some clicks to test this. I have just noted the process for your convenience.

I have tried the login details you have shared, unfortunately, it is not working from my side- https://paste.pics/R9DF8

Thank You