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Pro version slows add to cart

Neil Jarman

Hello particularly on this product – https://colourcraft.uk/product/acid-dye/- adding to cart takes around 30 seconds, whereas if I deactivate the PRO plugin, it takes around 4 seconds. Please advise what can be doe about this? Thank you, NEIL

Hakik Zaman

Hi Neil,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists.

=> If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

Neil Jarman

Hello Hakik, that’s exactly what I did in order to say it was your plugin causing the problem. I have removed all the plugins to conclude this. Here are my notes:
2023-12-11
Troubleshooting
Enabled plugins:
Advanced Custom Fields PRO
Perfect Brands WooCommerce (later disabled)
Variation Swatches for WooCommerce
Variation Swatches for WooCommerce – Pro (THIS IS THE PROBLEM!!)
WooCommerce

As I said, if I disable te PRO version of your plugin the delay goes away, if I enable it it stays. The only pluging I cannot disable is ACF since this is required on pageload.

I look forward to your response.

Cheers, NEIL

Hakik Zaman

Hi Neil,

It is a strange issue. I have also tried it on your site and found by enabling the Pro plugin it takes 30(+/-) seconds.

Will you please help us by creating one product on the staging site below:

http://www.wptestbox.com/144877/wp-admin

Username: admin

Password: demo

So that I can forward that to our development team for further checking.

Thanks in advance for your cooperation

Neil Jarman

Hello Hakik,

I have done this, but I don’t quite see how that parallels my problem. As I said, this is specific to the particular product (acid-dye) I have described, although adding to basket for any product takes longer than on your test site!

I hope your techies can offer a solution.

Kindregards, NEIL

Hakik Zaman

Hi Neil,

Thanks for trying to replicate the issue. From my inspection, it is happening for the high number of variations.

The product link you have shared has 306 variations. Can you please export the product and share the CSV file with us?

Before exporting the product, please create a category called Export Product and check the category from the product edit page for this product-(acid-dye).

Then export it by selecting the category like this- https://snipboard.io/2HWQqk.jpg

So that we can import it to the staging site for a test. It will help me to identify whether it is happening for a large number of variations or not.

Thanks in advance for your cooperation

Neil Jarman

Oops sorry I didn’t creat the category you asked, but I presume that was only for me to drill down which I did another way! N