Gallery is loading again on variation change

Hi there,

Thanks for reaching out to us.

if variations don’t have different videos/images.

Image/video change with selecting variation is a default behavior of woocommerce variable product. So we are not handling it.

I have seen that you are using the same video/image for all variations on your mentioned product – https://prnt.sc/smMIf-AWkm9Y and you want to stop the reload.

As you don’t need images/video changed for variations so you should remove images/video from the variations assigned. Just add one video/image from here – https://prnt.sc/Fl-FfPQhmiiP

The only possible way should be to remove all images from variations, adding them only in the parent product featured image/video.

Let me know if you need any further assistance.

Thank you.

Hi Aditya,

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Hi there,

I have disabled our gallery plugin preloader and our loader stopped.

Screenshot 1: https://prnt.sc/XR601MDTw8BD

Screenshot 2: https://prnt.sc/46S2mkX-ajLi

I think there has a youtube loader that still works come from youtube.

Thanks.

Hi there,

There have 2 loaders, our plugin loader is disabled now.

I think the youtube loader comes from youtube instead of our plugin and you have seen now the youtube loader.

I will let you know after discussing it with our relevant team regarding the youtube loader.

Thank you.

Hi there,

I understood your concern.

If you change Variation, the video will start from the beginning, this is how the plugin works.

BTW, I will discuss it with our development team.

Thank you.