Is it possible to get a refund?
Public
Ticket #122886
Hi Najir,
We are sorry for the inconvenience.
Will you please share some details of the issue that you are facing?
We would love to solve this for you.
Hope to hear from you soon.
Thank You
I submitted an ticket with all of the details above. Are you not able to see it?
To save time, ive copied my initial ticket:
Yesterday I added WooCommerce product bundles and it is not working properly.
Example: https://najahallbeauty.com/product/cosmic-bundle/
Woo told me to contact you because theres a known a plugin conflict.
They’ve also suggested a totally new Variation plugin but I’ve paid for yours in September and may be ineligible for a refund. Here’s the message i recieved from Woo.
Please advise.
From Woo
Nov 7, 2022, 10:14 UTC
Hi there,
Thank you for reaching out!
Taking a look at your product page, I understand that the selected Variations are not recognized. We’ve seen similar issues in the past with Variation Swatches for WooCommerce by Emran Ahmed, which is the plugin you are also using on your site.
Issues are resolved when switching to the official Variation Swatches and Photos extension. Would you consider switching to that extension instead?
Alternatively, you could reach out to the developer of Variation Swatches for WooCommerce in case they can provide a fix.
Let me know how this goes!
Hi Najir,
Sorry for the late reply. We are not able to reproduce the issue on our end.
I have created the following test site and done the basic setup.
https://wptestbox.com/122886/wp-admin/
User: admin
Pass: wlZKgOFR*@YFB$^*Gg
Will you please install the bundle plugin there and help us resolve the issue for you?
Thank You
Ticket is closed.
Variations not working with Product Bundles
Najir Matthews
Yesterday I added WooCommerce product bundles and it is not working properly.
Example: https://najahallbeauty.com/product/cosmic-bundle/
Woo told me to contact you because theres a known a plugin conflict.
They’ve also suggested a totally new Variation plugin but I’ve paid for yours in September and may be ineligible for a refund. Here’s the message i recieved from Woo.
Please advise.
From Woo
Nov 7, 2022, 10:14 UTC
Hi there,
Thank you for reaching out!
Taking a look at your product page, I understand that the selected Variations are not recognized. We’ve seen similar issues in the past with Variation Swatches for WooCommerce by Emran Ahmed, which is the plugin you are also using on your site.
Issues are resolved when switching to the official Variation Swatches and Photos extension. Would you consider switching to that extension instead?
Alternatively, you could reach out to the developer of Variation Swatches for WooCommerce in case they can provide a fix.
Let me know how this goes!