Hi Yulia,
Which email address did you use to purchase the plugin from our site?
Do you have the order number of the license key?
We can send you the password reset link if you can share the right email address.
Thank You
Hello,
It is my web developer who purchased it probably. I never signed up before and now I need to update the plugin.
The following is my license key from the plugin tab: c34f4654-b1c31500-85db443b-1e9e429e
Regards,
Yulia
Hi Yulia,
Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Hi Yulia,
The screenshot is not attached.
Please try a tool like Lightshot to attach images here.
I will forward the license key to our sales team and get back to you with an update.
Thank You
Hello Golam,
Any update please ? Thanks.
Hi Yulia,
Actually, we can’t find the license in your system: c34f4654-b1c31500-85db443b-1e9e429e
I think, your subscription might be expired for this license.
Thank You
Cannot login to my account
Yulia Lutsenko
Hello, our website needs to update the plugin and it looks like I forgot my login details to retrieve the recent version of Variation swatches for WooCommerce.
my domain is tps-uae.com
Thank You,
Yulia