fbpx
Want To Add Extra Images Per Product Variation For Free? Download Now

Plugin does not work on my site

Olaf Buimer

Hello,

Recently I purchased the pro version hoping that I can add variation overview to the store/archive page. But when I follow your documentation it seems not to work.

I hope you can help me out.

 

Kind regards,

Olaf

Golam Kibria

Hi Olaf,

Could you record me reproducing your issue using a tool like this? https://www.useloom.com

It helps me to quickly figure out the issue and squash it immediately.

BTW, the login details that you shared with the ticket did not work.

Thank you

Olaf Buimer

Hi Golam,

I checked the box to show the swatches on the arhice/shop page but it doesn’t show.

 

I’m not that technical that I can show you the backend of the website.

Golam Kibria

Hi Olaf,

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

The details that are shared above did not work.

Hope to hear from you soon!

Olaf Buimer

Hi Golam,

I send you the access through a new ticket.

Golam Kibria

Hi Olaf,

Please check now.

Is there anything else we can do for you?

Thank You

Olaf Buimer

Hi Golam,

Looks good! Thank you, there only one other thing that does not work properly.

When I’m at the product specific, the sizes are nog aligned on the same position and the letter is aligned to the left instead of centered. Can you fix this problem?

Kind regards,

Olaf

Golam Kibria

Hi Olaf,

Sorry for the late response. I tried to access your site but the credential is not working.

Please update the login details and let me know when you have done so.

I will wait for your response.

Thank You

Golam Kibria

Hi Olaf,

I think it’s a conflict with the theme.

Will you please install the theme on the test site below:

https://wptestbox.com/olaf/wp-admin/
User: admin
Pass: LcE6KEJ1XXeJgyZyut

This will help us find a solution to the issue.

Thank You

Golam Kibria

Hi Olaf,

Please check now.

I have added CSS to the customizer.

Is there anything else we can do for you?

Thank You