Hi Athanasios,
The credential you shared above did not work.
Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
my friend
you didn’t sent me an invoice for what I purchased, I can’t download the plugin and I paid money for this, so… for what credentials are you talking about?
please read twice what I wrote to you before!
in your dashboard I receive a message no download available yet, where is my License for my product? 5 days passed and still I don’t received my license.
and you are asking me about the site credentials? are you serious?
Please check the following urls to see the images, probably you will understand more now!
Hi Athanasios,
I am sorry for the inconvenience and the confusion that my last response has created.
I thought that you have an older version of the plugin on your site so I could install the lasted version on your site.
This was to keep your store out of any trouble.
We will need your login details for our site to manually fix the issue (apologies for the glitch on our system).
If you still have a confusion, please let us know.
Thank You
Hello there! What’s going on here? There was no response at all?
Do you understand that I didn’t acquire anything from July 2nd? This was seven days ago!
I’m hoping you’ll assist me, but you disappear for two days and I have no idea how long.
I want the plugin, this is the reason I purchased it!
check now
I paid but I have no plugin
Athanasios Vlachos
Hello,
5 days ago I renew my license , but as you can check at the following images ,
1 ) I can’t download the plugin!
2) I can’t download the invoice!
3) where is my license codes?
https://ibb.co/jrmpDhw
https://ibb.co/ZVdc2rh
https://ibb.co/NxHvDs4
https://ibb.co/R4XrNWw
please check the following printscreens that I am sharing with you and help me
Thank you!
[email protected]