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Can’t add colours to attributes

Matt Neale

Hi,

I’m building a new website for our products division. We have two website/e-commerce site that are currently being built. They are both using the Furnob wordpress theme. However, one website that has the variation swatches for woocommerce plugin is allowing me to add colours to the attributes but the most recent website does not. They have the exact same set up in regards to plugins theme etc so can’t understand why the plugin won’t allow me to add colours.

If you could let me know what I should do that would be great.

 

Thanks,

Matt

Hakik Zaman

Hi Matt,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Matt Neale

Hi Hakik,

Thanks for your response.

I have tried the above method of deactivating all plugins except woocommerce and swatches. This did not fix the issue. I have sent a screen shot of what the colour swatches plugin looks like in the product attributes. I will add our login details to the login area for you to take a closer look. Thanks, Matt

Hakik Zaman

Hi Matt,

We are really sorry for your inconvenience. We are on our Eid Vacation. So, the response can be delayed than the normal time.

Unfortunately, your screenshot was not attached correctly. Can you please upload your screenshots here and post directly the link of your screenshots?

Hope to hear from you soon!

Thank You

Matt Neale

Hi Hakik,

No problem.

Please see the screenshot via the link below

https://prnt.sc/mYnQTG8G0ftP

You will see that the colour palette is not visible. Also when adding a new colour the option to choose the colour is not there so it simply shows the colour in text form.

Thanks,

Matt

Hakik Zaman

Hi Matt,

Can you please revise the temporary login link?

I couldn’t get access to your site.

Hope to hear from you soon!

Thank You

Matt Neale

Hi Hakik,

 

I have updated the temporary login link. Please try it now.

 

Thanks,

Matt

Matt Neale

HI Hakik,

Thanks for taking a look.

I have just taken a look and the colours are now available for me to select!

Thanks for your support,

Matt