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Swatches not working on shop page

George Andriopoulos

No matter what I try, the products on the shop page which show the swatches won’t work. I can click into the product itself and the swatches work there, but the when I click on the swatches on the shop page, they don’t lead anywhere. It just scrolls back to the top of the page. Please help.

Golam Kibria

Hi George,

Please check now.

I think it was a caching issue.

Let me know if the issue is resolved.

Thank You

George Andriopoulos

Hi,

 

I see no change. When I click one of the colors in the swatch on the shop page, it just scrolls back to the top. It doesn’t change the image color or anything. Please advise.

Golam Kibria

Hi George,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site? We’ll try to investigate your issue by installing your theme on our local setup.

You can upload the theme file to Dropbox or Google Drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Golam Kibria

Hi George,

Deactivating the LA-Studio Core plugin solves the issue.

I can see that there is an update available, for the LA-Studio Core plugin.

Please try updating it?

I will wait for your feedback.

Thank You

George Andriopoulos

I tried updating the plugin, still doesn’t work. I deactivated the plugin and the swatches work better, but still don’t work right. Either way, I can’t deactivate the plugin because it is a core plugin that the theme needs to work. Please advise. I’m on a deadline and need this resolved today please. Help!

Golam Kibria

Hi George,

I have created the following test site for you:

https://wptestbox.com/112603/wp-admin/
User: admin
Pass: X^thFLNPB5J6ouL1n!

Please install your theme and the companion plugin on the test site above.

Hope to hear from you soon.

Thank You

George Andriopoulos

Hi,

I have a better idea. I have another instance of this site built that you can play with, without fear of damaging anything:

https://casiani.mediaconsolutions.com/wp-admin/

casiani

Mj7210st1591

The only difference is that this is on a server with an older PHP version and because of that, WooCommerce is a few versions older (can’t be updated with this version of PHP). The same issue persists in this version so you can figure it out here and we can implement on the other site. Thank you and please handle asap.