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Not possible to choose variation and add to cart

Annette Holst

When I try to add variable product to cart it´s not possible. Color choices are not clickable, and therefore a message to choose a products shows instead. I have both screen shots and screen recording I can send to illustrate the issue. As several customers have reported the issue I have now deactivated the plug-in, but would prefer to use your plug-in as I find it to be the best variation plug-in out there 🙂

My developer found that the issue was resolved with a different plug-in, for any testing you need to log in and activate the plug-in again.

Annette Holst

Hi! I have updatet my subscription and updatet the plugin to the latest version, but the issue presists. It works for me when I’m using Chrome (Macbook), but not from my iPhone (Safari) and customers are having issues both on mobile and laptop.

Thanks for your help!

Annette Holst

Hi, have you had a chance to look at this? Customers are having issues and we need a resolution quick if not we need to change plug-in. Thanks!

Golam Kibria

Hi Annette,

Can you create a staging copy of your site, so I can run a deep inspection?

I tried to investigate the issue but it appears randomly.

If you have server-side caching enabled, please try clearing the cache.

[You can ask your hosting company to create a (staging) copy of your site].

Thank You

Annette Holst

Thanks! Here is a staging site: Password: Staging1234567

Host (internal domain)
ohyesn-15511.bolt57.servebolt.com

SSH
[email protected]

Host IP
185.91.65.153

Brukernavn
ohyesn_15511

SSH-port
22

SFTP Port
1022

Web root mappe
/kunder/ohyesn_5869/ohyesn_15511/public

PHP versjon
7.3

Ahmed Ehsaan

Hi Annette,

I’ve refunded your purchase! Hopefully, we can help you next time.

Thank You