Sales query / technical query on swatches

Shay Sng

  1. Can your swatches be used on quantity selection as button? If no, can this be a near future feature request?
    Eg. https://www.nespresso.com/sg/en/order/capsules/paris-black-coffee-capsules
    When choosing quantity (click add to basket), a range of quantity numbers appear as buttons for choosing
  2. Can you swatches be used on quantity selection as a slider? If no, can this be a near future feature request?
    Eg: https://preview.codecanyon.net/item/woocommerce-advanced-quantity/full_screen_preview/11861326?_ga=2.165899262.1963235789.1543798789-1858083364.1543798789&_gac=1.216649378.1543808342.EAIaIQobChMI35r7w92C3wIVVBuPCh2gzQjUEAMYASAAEgJv3_D_BwE
  3. I am testing out your free plugin now. However, i notice that in desktop view, there is a flashing of “title” of the swatches
    when i refresh. And there is also a circular swatch appearing on my product image window on mobile view. See
    screenshots.

Shay Sng

I tried adding swatches to this product: https://shop.pawmeal.com/shop/salmon-pork-platter/

you can see the current issues highlighted.

Ahmed Ehsaan

Hi Shay Sng,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

I don’t see any screenshot. Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Regards

Shay Sng

Hi, i could not attach any media.

 

i tried the “upload image” option but it cannot work.

Shay Sng

I have emailed you with the screenshots.

 

Shay Sng

Here’s a screen record as well.

Shay Sng

by the way, i have for the time being uninstalled this plugin in my website as it is displaying that flashing. I have managed to disable the appearing of swatches on my product image.

If you have solution on the flashing of swatches’ “Title” – let me know. Thanks!

Ahmed Ehsaan

Provide me link where it’s happening. I am available in chat. You can know me there.

Thank You

Shay Sng

The link is gone for now, as i have uninstalled it already. Could not afford website to display as i need it to be up asap.
Can you refer to my loom video?

As for the appearing of swatches on product image, I have managed to disable it.

If you have solution on the flashing of swatches’ “Title” – let me know. Thanks!

Ahmed Ehsaan

Hi Shay,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you