Mupmakc M

Hello! My site has a problem with the plugin gallery of additional images WooCommerce. The scale does not work badly on the product image. You move the cursor to the center of the image, but the zoom does not work. If you hover the cursor to the right of the image, it will work. On the left also does not work.

Mupmakc M

Hello! My site has a problem with the plugin gallery of additional images WooCommerce. The scale does not work badly on the product image. You move the cursor to the center of the image, but the zoom does not work. If you hover the cursor to the right of the image, it will work. On the left also does not work.

Ahmed Ehsaan

Hi Mupmakc M,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Ahmed Ehsaan

Could you give me product page link where it’s happening? Though I’ve set 700 for the product image.

Ahmed Ehsaan

Hi Mupmakc,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Ahmed Ehsaan

Hi Mupmakc M,

It’s working for me. Check here: https://www.useloom.com/share/e493e9b6c1e048a99aede69e4a2e348f

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Hope to hear from you soon.

Regards

Ahmed Ehsaan

Hi Mupmakc M,

It’s working fine for me. Check here: https://www.useloom.com/share/e493e9b6c1e048a99aede69e4a2e348f

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Gallery Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Hope to hear from you soon.

Regards

Mupmakc M

Hello! Deactivated all plugins except WooCommerce and WooCommerce Variation Gallery Plugin. Problem still exists.
Check the topic again. Add to product from 3 to 6 images. After the page loads, refresh it again.
With 2 images, the zoom works for me. It is worth refreshing the page problem appears.

Ahmed Ehsaan

HI there,

This is the details of my development server

http://themehippo.wp.land/

Username: themehippo

password: vN(OrDCd8YGo

Could you reproduce me your issue here.

Thank You

Mupmakc M

I can not log in, wrong username or password.

Ahmed Ehsaan

Working for me: https://www.useloom.com/share/efc45c4b4c0b45c0a438e1a4fb346161

Thank You

Mupmakc M

I understood what the problem was. The plugin works when you first open the page. Then, after updating the page, the plugin stops working normally.
If a person looked at the first time product, his zoom works fine. I left the page and after some time comes back again, that’s when the zoom does not work.

Ahmed Ehsaan

Hello Mupmakc M,

We are investigating this issue. Soon, we’ll release update to fix it.

Thank you very much.