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Page setup altered after plugin installation

Good day,

Before I installed the WooCommerce Variation Images Gallery, products pages setup was nice. Image was taking half of the page and product info taking the other half as shown in the attached image. Problem is that I am now failing to set the right proportions and the page appearance is no longer nice. I items are scattered all over the place.

 

May you assist?

Screenshot 2018-10-30 13.42.01.png

Ahmed Ehsaan

Hi Kelvin Machakaire,

I can’t check your site backend with your site details. Could you provide me a proper admin role?

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Hi Ahmed,

 

I assigned the admin role to your account on my site. You may now go ahead and login. Also help with activating the plugin.

 

//Kelvin

Ahmed Ehsaan

Hi Kelvin,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Hi Ahmed,

 

Theme I am using is: Customify Version: 0.2.4

It’s available for free in wordpress plugins.

Regards,

 

Ahmed Ehsaan

I’ve installed premium version here: https://www.useloom.com/share/6eac62031ef64c9c95bb3340b81ddbfc

Provide your theme site link so that I can test it on my local and add support for you.

Thank You

Ahmed Ehsaan

Hi Kelvin,

We’ve noted down your issue. We’ll release fix for your gap by next Wednesday. For you try to add additional images as you need.

Cheers!

Ahmed Ehsaan

Hi Kelvin,

We are working. Hopefully, by the end of tomorrow.

Thank you

Hi Ahmed,

 

Where are we now? It’s now 2 weeks ever since I opened this ticket.

 

I look forward to conclusion of this problem. Company management now after my me.

 

Regards,

Ahmed Ehsaan

Hi Kelvin,

Have you updated your plugin version?

We’ve updated our plugin about 6 days ago for you. Check our change log: https://wordpress.org/plugins/woo-variation-gallery/#developers

Thank you

It’s now working fine. Thank you 🙂

 

One question though

 

Would it be safe for me to update the same theme (Customify) when new updates become available?

Ahmed Ehsaan

Yes you can.