Before I installed the WooCommerce Variation Images Gallery, products pages setup was nice. Image was taking half of the page and product info taking the other half as shown in the attached image. Problem is that I am now failing to set the right proportions and the page appearance is no longer nice. I items are scattered all over the place.
May you assist?
Hi Kelvin Machakaire,
I can’t check your site backend with your site details. Could you provide me a proper admin role?
Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.
I assigned the admin role to your account on my site. You may now go ahead and login. Also help with activating the plugin.
Thanks for reaching us. We are sorry for your inconvenience.
Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google drive and send the download link here directly.
Looking forward to hearing from you soon.
Theme I am using is: Customify Version: 0.2.4
It’s available for free in wordpress plugins.
My plugin still unlicensed.
Kindly help with that
I’ve installed premium version here: https://www.useloom.com/share/6eac62031ef64c9c95bb3340b81ddbfc
Provide your theme site link so that I can test it on my local and add support for you.
See sight link below.
You can doownload from here.
We’ve noted down your issue. We’ll release fix for your gap by next Wednesday. For you try to add additional images as you need.
Where are we now? It’s now Wednesday.
We are working. Hopefully, by the end of tomorrow.
Where are we now? It’s now 2 weeks ever since I opened this ticket.
I look forward to conclusion of this problem. Company management now after my me.
Have you updated your plugin version?
We’ve updated our plugin about 6 days ago for you. Check our change log: https://wordpress.org/plugins/woo-variation-gallery/#developers
I updated the plugin but still my problem hasn’t been solved. My issue is to do with product page setup. See attached image. Images are appearing too small.
Kindly assist. Remember you have administrator’s access on my website. May you communicate once my request has been met.
I’ve adjust the size. Check here: https://www.useloom.com/share/ecdb003e178b4125943a93c498658172
It’s now working fine. Thank you 🙂
One question though
Would it be safe for me to update the same theme (Customify) when new updates become available?
Yes you can.
Thank you! You may go ahead and close this ticket