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Buttons don’t show properly

Joel Wuthrich

Hi there,

Unfortunately, the variation buttons don’t show properly on all devices. Especially (but not only), on mobile devices, the buttons don’t show.

Please let me know how to fix this.

Thanks a lot!

Joel

Shamser Suzon

Hello Joel Wuthrich,

Please, make sure you are using the latest versions of the plugin and you have enabled this option: http://prntscr.com/vn9yws

Thanks

Joel Wuthrich

Hi Shamser,

Thanks for your reply. The default stylesheet is enabled and the plugin is updated, but the issue is still the same.

Do you have any other ideas?

Best regards,

Joel

Shamser Suzon

Hello Joel Wuthrich,

What is your admin login URL? I have tried wp-admin and wp-login.php but none of them worked.

Thanks

Joel Wuthrich

Hi,

Admin URL is https://ws-composite.ch/myprofile

Thanks

Shamser Suzon

Hello Joel Wuthrich,

Your given login credentials are not working.

Thanks

Shamser Suzon

Hello Joel Wuthrich,

You have given me a very limited access. I need the ADMIN role please.

Thanks

Joel Wuthrich

I updated your role. Let me know if you need anything else.

Thanks for your help.

Shamser Suzon

Hello Joel Wuthrich,

Where is your parent theme?: http://prntscr.com/vvl1wb – I can only see the child theme.

Also, I couldn’t go to the edit page of the given product. Even in the wp admin dashboard the products menu is hidden. I requested you to give me a 100% access, please!

Thanks

Joel Wuthrich

I should now be entitled to edit everything but user roles on the website. I just signed in with your account and now the product admin bar shows.

Below, this is what the theme page shows when I checked it this morning.

 

Shamser Suzon

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Shamser Suzon

Hello Joel Wuthrich,

Please, ignore my last message by mistake.

Thanks

Joel Wuthrich

Good afternoon,

Could you already find the issue?

Let me know.

 

Thanks

Shamser Suzon

Hi Joel Wuthrich,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you