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Swatch Setup Problems

Brooke Parker

  1. Shop/Archive Attribute Display Limit is not working. I have attached a screen shot with the setting active, and then a screen shot of the product on the front end.
  2. Need Main Image to change when you click/hover on the swatch image. After looking over the tutorials I believe I have all the settings correct. I have the chosen attribute as Color in the Plugin Settings. The Product I am testing it on has 2 attributes, Color and Size.  Under the Swatches Settings tab inside the product I have under Single Variation Preview Attribute i selected Color as well. But it still will not work unless I go to the Variation Tab and choose a Default Value for Color or Size which I really don’t want to do. And when I do select the a Color for Default the images still only change if you select a size first. I do not have Size selected in any of these settings so I don’t understand why it is functioning that way. And according to your Demo and Documentation I shouldn’t have to select a Default either to make it work. The item I am testing is called Alpinestars KMX-9 V2 Suit 2020. (please do not change the variation set up if you login, I need each item to be its own variant so that each one can have its own SKU)
  3. Catalog Mode Setting Issue: I set it to show single Attribute Taxonomies and set the Attribute to Color, but then none of the Attributes are shown. And when deactivated both Size and Color show on the shop page, but I only want Color to show. Again I was using Alpinestars KMX-9 V2 Suit 2020 to test this.
  4. Feature Question: Are you able to use a different Tool Tip Type from the Archive to Product Page?

Tanvirul Haque

Hi Brooke,

Could you update to the latest version of the WooCommerce plugin? Please let me know your reported issue has been fixed or not in this latest update?

Thank You

Brooke Parker

Since it takes a day for me to get a response on these tickets, could you please be more descriptive when you answer them. We are on a tight schedule to get this site up and running.

When you say update to the latest version, are you talking about updating the Variation Swatch Plugin, or are you talking about WooCommerce specifically.

I did notice that the latest version of your Variation Swatch Plugin is 1.1.42, and the installed one our site says 1.0.55, but shouldn’t this Plugin be getting Automatic updates since I added the key and domain to my account on your website, like it said to do.

Tanvirul Haque

Hello Brooke Parker,

We are sorry for your inconvenience. Please try to download the pro version from our site’s My Downloads page. Auto update is available from the 1.0.53 version, please follow this doc for the auto update.

Thanks

Brooke Parker

I went and downloaded the 1.0.55 version from my Downloads page. And for Auto Updates the document states that I need the GetWooPlugins Updater Plugin and that this should be downloadable from a Top Notice Bar. But I am not getting this Top Notice bar and I cannot find this Plugin anywhere on your website to get it installed. So now I am still at version 1.0.55 instead of 1.0.86

Brooke Parker

Still having the same 3 issues that I submitted originally. None of those features seem to work like you advertise on the documentation. Are you able to provide a  quick solution because I do not have time to keep going back and forth. I need to move on testing another plugin if your advertised features do not work.

Brooke Parker

Please update me on the issues I submitted over a week ago. I need to know if there is a way to get those 3 things working properly.

Tanvirul Haque

Hi Brooke,

We are sorry for your inconvenience.

Shop/Archive Attribute Display Limit is not working.

Normally are swatches variations working on Shop/Archive? I have seen there have no swatches that are visible on the Shop/Archive page.

Thank you

Brooke Parker

You only responded to on of my three issues. Can you please assist with all three in a timely manner.

I do have items with Variations and swatches. Use this item to test all three issues please

(here is the archive page for it) http://brookep.sg-host.com/product-category/uncategorized/

(here is the product link. Which I gave you in my original e-mail to test with)

http://brookep.sg-host.com/product/alpinestars-kmx-9-v2-suit-2020/

 

Please provide details on why I cannot get any of the 3 features I mentioned in my original ticket to work. These replies are not helping me trouble shoot any of these issues. I will cancel this purchase if I cannot get a resolution on these features that you claim on your website should be working.

 

Tanvirul Haque

Hello Brooke Parker,

We are really sorry for your inconvenience.

Shop/Archive Attribute Display Limit is not working.

I have seen attribute display limit is working fine on the Shop/Archive page, Please check those https://prnt.sc/umvnvu https://prnt.sc/umvkgs

2. Need Main Image to change when you click/hover on the swatch image.

Could you please check this https://www.loom.com/share/d84ae110a01341759772333132aaa2e9

3. Catalog Mode Setting Issue: I set it to show single Attribute Taxonomies and set the Attribute to Color, but then none of the Attributes are shown.

Also, catalog mode is working, could you please confirm me? Please check those https://prnt.sc/umvy2q https://prnt.sc/umw07o

4. Feature Question: Are you able to use a different Tool Tip Type from the Archive to Product Page?

Unfortunately, the feature is not currently available.

Thanks