Hi Ivan,
Thanks for reaching us. We are sorry for your inconvenience.
Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google drive and send the download link here directly.
Looking forward to hearing from you soon.
Thank you
Hello,
I am attaching a link to a link to download the theme. I updated it soon, there may be a problem there as well.
There is a problem in the mobile version when selecting attributes before ordering – on the desktop everything seems normal when choosing a variation (client view), but in the mobile version, responsive option, it is not possible to choose either “color” or “size”.
https://drive.google.com/drive/folders/16KZsXYNe7O8i4x4Poj6nI1wHV1iL0H5w?usp=sharing
Hello Ivan Neikov,
This is not the issue of our plugin or your theme. Porto theme is fully compatible with our swatches plugin.
You have enabled the catalog mode https://prnt.sc/txna2w but not chosen which variation should appear on that catalog mode that is why variation is not showing on your archive page. I hope now you can now understand.
Kindly check here variation is now showing on archive.
Can I mark this thread as resolved?
By the way, stay safe and take care of your family. Hopefully, Covid-19 outbreak will end up soon.
Thanks
Thank you!
Yes, I saw that this is good, but on the mobile version you can not select any attribute and place an order.
Hello Ivan Neikov,
I have checked on the mobile version and it’s working fine.
Could you record me reproducing your mobile version issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.
Thanks
Hello, I am sending a video with the problem of the mobile version.
When I enter the product page, I can’t select anything.
When I use the “quick view of the product” option, then it works and I manage to place an order with the selected attributes.
Hi Ivan Neikov,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Looking forward to hearing from you soon.
Thank you
woocommerce hooks that why it’s may not work each theme. For theme compatibility
Ivan Neikov
Hello,
I obviously have a problem because the variations of my products do not appear on the archive page.
Would you take a look, please and if possible we can fix the problem.
Thank you in advance.