We’re locked at home because of covid-19, but working to support your business.
We apologize if you face any delay to get support response.
Stay safe and take care of your family and yourself.

product does not blur or cross when out of stock

Joe Gaz

Hi there,

This product is out of stock and it does not show out of stock with blur and cross. Why?

Can you help me?

 

Annotation 2020-06-26 215319.png

Shamser Suzon

Hi Joe,

Please, give me the product page URL so that I can check.

Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Joe Gaz

I have added those details for you sir. Thank you 🙂

 

Please do becareful because I do have customers go on the site alot.

Shamser Suzon

Hi Joe Gaz,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you