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Losing featured image when variation image selected

Luke Newland

Hi,

We have the pro version, key above.

Just need to understand how to achieve something.

When opening a product, the featured image displays by default in the main placement, and that’s fine. We then have the variation images in the image gallery, which we have added, which is also fine.

The function all works okay – when you select one of the two variants, the image shows in the main placement. However, it replaces the featured image within the image gallery which is then lost until the user ‘clears’ the options.

How can we ensure the gallery remains unchanged, regardless of which product is selected? We would like the main image to change, but the gallery to remain just the images we have chosen.

Hope this is a quick fix.

 

Luke

Ahmed Ehsaan

Hi Luke Newland,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Luke Newland

Hi Ahmed,

 

Hopefully this helps.

You will see, the featurd image is ‘kicked out’ when the variation is selected. We really wanted to gallery images to remain exactly as when you first open the product, but only the main image change when you click each variation.

Functions exactly as needed, apart from this issue.

https://www.loom.com/share/daad9a7fb9a44e23b9c96a588cdff5ef

Ahmed Ehsaan

Hi Luke Newland,

Could you disable our plugin and check what’s happening?

Let me know is it happening the same without or plugin or not?

Thank you

Tanvirul Haque

Hello Luke Newland,

Yes, that issue is related to Flatsome / Woocommerce, please try to contact their support.

By the way, stay safe and take care of your family. Hopefully, Covid-19 outbreak will end up soon.

Can I please close this ticket for now?

Thanks