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variation swatches issue- customers cannot select color or size after adding the pluggin.

zouhour aden

after activating the swatch pluggin and following all the directions, now my products are showing the available colors HOWEVER we cannot select a size or color before putting an item in the cart. This problem came after i added and activated and used the variation swatches. I had to deactivate it until i get some assistance here so that my site is still functioning. Please help. Thank you!

Ahmed Ehsaan

Hi zouhour aden,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

zouhour aden

Hi Ahmed!
I did that and the problem is still there. It may be something I’m doing wrong. I have a question. When entering the attributes, I only need to add colors (already had sizes) but do I have to add images? I sell dresses and they are all different so I can’t enter images in the attributes settings because all the dresses don’t look the same (as t-shirts). I think maybe that’s where the problem is coming from? Can someone give me a call and guide me through the set up? My number is 443-739-3955 or I can call.

Tanvirul Haque

Hi Zouhour,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Tanvirul Haque

Hello Zouhour,

Please, give me a page URL as an example where you are facing the issue so that I can run the investigation on that.

Also, can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

Thanks

zouhour aden

 

I can give you the URL of my website. Can you give me an email address so i can assign you as an admin? Thanks.

Tanvirul Haque

Hello Zouhour,

I have found an error in your console, please see here https://prnt.sc/ss5op1 which is coming from this plugin https://prnt.sc/ss5q1h

Please try to fix that error and then check again.

Thanks