Variation Images Not Resizing

I just installed the Pro version and one of the things I was looking forward to was using images as buttons. The images work and the hover over works. However, the images are tiny and a customer will have trouble determining the differences. I have gone into my global attributes and tried different size settings, large, 2048×2048, etc. I have cleared my cache. Nothing changes. Please help.

Shamser Suzon

Hi Linda McLaughlin,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Sorry, but I’m confused about what you mean? Record you reproducing my issue?

Do these images help? The variation Bottle Type appears as a thumbnail no matter how I change it in the global attributes, which is too small for a customer to see the difference in the bottle choices.  (Note: those pictures are just placeholders until I get the real ones.) Right now I have the global attribute set to large, but I’ve tried others and there is no change at all. The image sizes are 1024x1024px.

Thank you

 

Ahmed Ehsaan

Hello Linda McLaughlin,

We haven’t received any image. Please record us video. It helps us to quickly fix it.

Thank you very much.

Tanvirul Haque

Hello Linda McLaughlin,

Could you fix this out https://prnt.sc/s25yc3, Your given login credential is not working and I can’t login into your site.

By the way, stay safe and take care of your family. Hopefully, Covid-19 outbreak will end up soon.

Thanks

I don’t know why it’s not working. I just changed it to SadieCody1!

Looks like my system has been attacked. That’s probably why there is a problem with the login. If you want to close this ticket, once my problem is resolved, I can open a new one. Let me know what you want me to do.

Ahmed Ehsaan

Hello Linda McLaughlin,

I can’t login: https://www.loom.com/share/2cbe2be231054830917f930eab88ff2d

But check this video from the first to last: https://www.youtube.com/watch?v=xeT7byUaa7U

Thank you very much.