Additional Variation Images Gallery for WooCommerce – Pro

Max Wessel

Hello,

I have problems with the plugin “”.
The following : When I see my products on the catalogue page, the colour variations are displayed. If I click on them now, I get the respective colour variation displayed. If I then go over with the Curser the old variant comes again. How can I display this?

 

 

 

 

fail_1.PNGfail_2.PNGfail_4.PNG

Shamser Suzon

Hello Max Wessel,

I think you are changing the images ‘On Hover’ by enabling this feature: http://prntscr.com/r23z8q

If you make it ‘On Click’ then I hope the problem will be solved: http://prntscr.com/r23zki

Let me know how it goes. Thanks

Max Wessel

Hello 🙂

My plugin is this one.

It’s got a completely different attitude. I do not have the ” Special Attributes ” item.

Shamser Suzon

Hi Max,

Could you please explain a bit more? I am sorry that I could not understand your last message properly.

Also, you can share screenshots by using a tool like: https://prnt.sc/

Thank you

Max Wessel

Hello,

my problem is, that when I look at my products in the catalogue and then click on the colour variant below, the variant is shown but as soon as I move my mouse over the picture, the picture disappears to the old variant.

Actually, the chosen color variant must remain until you change the color variant again.

 

Look at the pictures below.

I have documented the steps.
Step 1 the standard version
Step 2 A variant is clicked and appears
Step 3 move the mouse over the new Varainte and the old one appears

 

Shamser Suzon

Hi Max,

Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Also, you can share screenshots by using a tool like: https://prnt.sc/  – I cannot see any images in your last message.

Hope to hear from you soon!

Tanvirul Haque

Hello Max,

Our current premium version is 1.1.22 please follow this doc for auto-update notification: https://getwooplugins.com/documentation/woocommerce-variation-gallery/#automatic-update-for-premium-version

Please see this video I have seen your issue does not persist now.

Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue and squash it immediately.

Looking forward to hearing from you soon.

Thank you

Shamser Suzon

Hello Max Wessel,

The issue you have shown in your video, is not related to our ‘Additional Variation Images Gallery For WooCommerce’ plugin at all.

Please, deactivate our plugin and check. The issue will be still there.

Can I please, close the ticket now? Thanks.