Oleg Zhmak

I bought pro version from your website but, Pro version doesn’t(don’t see “type” field in attributes) I don’t know why it’s just 1.0.44

Then I install free plugin, it is 1.0.75, everything works but I cannot upgrade to Pro (I already have a license)

Oleg Zhmak

Hi, thank you but still I cannot let it work. Please make a refund for this order

Tanvirul Haque

HelloOleg,

We are really sorry for the inconvenience. We will willingly give you refund if we can’t fix your issue so don’t worry about the refund. We need your help to figure out the issue that you are facing with our plugin.

Could you explain a little bit more and record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue and squash it immediately.

Meanwhile, please, check our refund policy here: https://getwooplugins.com/refund-policy/

Thank You

Oleg Zhmak

Hello Tanvirul,

I am really sorry, but due to my customer privacy I cannot record WordPress console. I know there is no sensitive information, but anyway it is customer position.

Tanvirul Haque

Hello Oleg,

I need at least one valid reason for transferring your request to my senior authority, could you please help to figure out the issue that you are facing with our plugin?

Meanwhile, please check our refund policy here: https://getwooplugins.com/refund-policy/

Thanks for understanding.

Oleg Zhmak

Ok, so I have 4 cases, but need just 1 result -> Premium features enabled

After purchase I’ve been given a link to download plugin version 1.0.44

From WP store I get plugin version 1.0.75

Case #1: Everything disabled – Obviously nothing works.

Case #2: Only 1.0.44 enabled – even don’t see Swatches tab

Case #3: Only 1.0.75 enabled – Go Pro suggestion, also I see the tab, but no Premium features, better but still..

Case #4: Both enabled – same as Case #3.

 

Case #4 images:

 

Case #2 image:

 

Oleg Zhmak

Sorry, I don’t see uploaded images for previous message, just re-uploaded them.

Case #4 images:

Case #2 image:

Tanvirul Haque

Hello Oleg Zhmak,

Can you please add me on skype [email protected]

I will arrange a meeting to fix this, please share your suitable time.

Thanks

Oleg Zhmak

Sir, thank you, I really appreciate your help. But I already found, bought and install another plugin, it works fine without need to talk to developer and fixing it. Plugin is something that should work right here and right now, in my case I couldn’t wait. I sent you all screenshots, I don’t want to waste your time, please make me a refund.

Oleg Zhmak

Guys, there are more than 3 days passed after your last message, I still need my money back

Tanvirul Haque

Hello Oleg Zhmak,

I would like to request you to cooperate. We are always here to help you. If we fail to fix your issues then we will definitely refund you. No worries about that.

Can you please give us temporary admin access to your site OR setup TeamViewer in PC and share TeamViewer ID Pass, We’ll try to investigate the issue for you.  we

Hope to hear from you soon!

Meanwhile, please, check our refund policy here: https://getwooplugins.com/refund-policy/

Thank You

Oleg Zhmak

1. I repeat, I no longer have/need your plugin.

2. I’ll never give anyone username/password or any other access to the console. Question about credentials can be considered as cheating.

3. I’ll create claim on PayPal for this transaction.