I bought pro version from your website but, Pro version doesn’t(don’t see “type” field in attributes) I don’t know why it’s just 1.0.44
Then I install free plugin, it is 1.0.75, everything works but I cannot upgrade to Pro (I already have a license)
Thanks for reaching us. For variation swatches working properly, you must enable variation swatches Free and Premium both.
Follow this doc for auto-update notification https://getwooplugins.com/documentation/woocommerce-variation-swatches/#how-to-receive-auto-update-for-premium-version
And here is plugin’s documentation https://getwooplugins.com/documentation/woocommerce-variation-swatches/
Hopefully, you have understood.
Hi, thank you but still I cannot let it work. Please make a refund for this order
We are really sorry for the inconvenience. We will willingly give you refund if we can’t fix your issue so don’t worry about the refund. We need your help to figure out the issue that you are facing with our plugin.
Could you explain a little bit more and record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue and squash it immediately.
Meanwhile, please, check our refund policy here: https://getwooplugins.com/refund-policy/
I am really sorry, but due to my customer privacy I cannot record WordPress console. I know there is no sensitive information, but anyway it is customer position.
I need at least one valid reason for transferring your request to my senior authority, could you please help to figure out the issue that you are facing with our plugin?
Meanwhile, please check our refund policy here: https://getwooplugins.com/refund-policy/
Thanks for understanding.
Ok, so I have 4 cases, but need just 1 result -> Premium features enabled
After purchase I’ve been given a link to download plugin version 1.0.44
From WP store I get plugin version 1.0.75
Case #1: Everything disabled – Obviously nothing works.
Case #2: Only 1.0.44 enabled – even don’t see Swatches tab
Case #3: Only 1.0.75 enabled – Go Pro suggestion, also I see the tab, but no Premium features, better but still..
Case #4: Both enabled – same as Case #3.
Case #4 images:
Case #2 image:
Sorry, I don’t see uploaded images for previous message, just re-uploaded them.
We are sorry for your inconvenience. Both plugins should be enabled, but you are following the reverse process, 1st of all activate the free version 1which one you got from WP store then activate the premium version.
You may also follow this doc https://getwooplugins.com/documentation/woocommerce-variation-swatches/#installation-premium
Could you use this tool to share screen shoot https://prnt.sc/
Please let me know if you have more queries.
I tried lots of options, already tried to delete and reinstall, tried to activate one by one, the result is the same.
Here are screenshots:
Hello Oleg Zhmak,
Can you please add me on skype [email protected]
I will arrange a meeting to fix this, please share your suitable time.
Sir, thank you, I really appreciate your help. But I already found, bought and install another plugin, it works fine without need to talk to developer and fixing it. Plugin is something that should work right here and right now, in my case I couldn’t wait. I sent you all screenshots, I don’t want to waste your time, please make me a refund.
Guys, there are more than 3 days passed after your last message, I still need my money back
I would like to request you to cooperate. We are always here to help you. If we fail to fix your issues then we will definitely refund you. No worries about that.
Can you please give us temporary admin access to your site OR setup TeamViewer in PC and share TeamViewer ID Pass, We’ll try to investigate the issue for you. we
Hope to hear from you soon!
1. I repeat, I no longer have/need your plugin.
2. I’ll never give anyone username/password or any other access to the console. Question about credentials can be considered as cheating.
3. I’ll create claim on PayPal for this transaction.