We’re locked at home because of covid-19, but working to support your business.
We apologize if you face any delay to get support response.
Stay safe and take care of your family and yourself.

Kate Davey


The theme got buggy. My thumbnails are now super large, or showing too many if i try to adjust,  some thumbs respond some dont, some grow as you click, some are small etc.


please help









Ahmed Ehsaan

Hi Kate Davey,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Kate Davey

Hey thanks


I noticed an update, so have updated, all a little buggy, ive now deactivated as client needs the site to be perfect.


please find my recoding here: https://www.loom.com/share/1182bfcc0954477abf274692c5d66dc1





Tanvirul Haque

Hi Kate,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Tanvirul Haque

Hello Kate Davey,

Your theme (Creator) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.

Suggestions to fix this:

Update your theme to the latest version. If no update is available to contact your theme author asking about compatibility with the current WooCommerce version.

If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

Thank you