When I click to load the archive page(or shop-page), after installing your plugin, the shop images flickers and is delayed. I think this is due to checking the option to show the swatches on the shop page. Could you let me know if I can fix this? If this flash occurs repeatedly and the loading time is delayed, it will be difficult to apply to the shop page. I checked after unplugging other plugins as you did for the same issue in the forum, but it didn’t improve. Request you to check.
Hello MINWOONG LEE,
What is your admin login URL?
Hi MINWOONG LEE,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Looking forward to hearing from you soon.
Did you read my message? I’ve already done such a steps but didn’t improve. Let me know next step.
Thanks for reaching us. We are sorry for your inconvenience.
Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google drive and send the download link here directly.
theme is ‘astra’ and you can download for free. let you google for it.
It’s development local site, please login here and setup your theme. And try to reproduce your issue here.
I want to get a refund on the plug-in I bought. The flash phenomenon I mentioned is at a serious level, and it doesn’t seem to be improving. There have been similar issues but they do not seem to be clearly resolved, too.
Eventually, I can’t apply this plug-in to my website because the site is getting too slow.
Please check this and get a refund of the product.
Refunded your purchase! We are sorry for the inconvenience.
We need to contact the Astra team. Hopefully, we would use our plugin for different project in future.