We’re locked at home because of covid-19, but working to support your business.
We apologize if you face any delay to get support response.
Stay safe and take care of your family and yourself.


I have a similar issue as this thread https://getwooplugins.com/ticket/28720/.

The styles are not visible on front end, actually they are if I’m logged in wp admin, but if I’m not, styles are not there and the look is very much different as it should be.

Unfortunately I can’t give any access yet, cause I’m developing locally at this moment.

If it’s necessary I can attach some images.

Thank you

Shamser Suzon

Hi Antartika snc di Magnabosco A. e Covolo P. Covolo,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you


I couldn’t talk so i made two videos to show you the difference between what I see when I’m logged in my wp backend and what I see when I open the product page in incognito window, and not logged:

1 video – logged in – everything is as it should be:


2 video – incognito window – not logged in, styles not loaded:


I hope that help


Shamser Suzon

Hi Antartika snc di Magnabosco A. e Covolo P.,

Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Shamser Suzon

Hello Antartika snc di Magnabosco A. e Covolo P. Covolo,

Alright, can I please, close the ticket for now?


Hi Shamser

I’ve just realized that I bought wrong plugin. As you can see I bought this one https://getwooplugins.com/plugins/woocommerce-variation-swatches/ but what I really wanted (my mistake) is this one https://getwooplugins.com/plugins/woocommerce-variation-gallery/?utm_source=wp-admin-plugins&utm_medium=go-pro&utm_campaign=woo-variation-gallery&utm_term=understrap in order to be able to add more images to a gallery. Is is it possible to give you back the first one and have a second one instead. Or can I have a refund for the first one and then buy the second one.

I’m really sorry, I wasnt’t paying attention and I bought the wrong one.

Can you please help me with that?

Thank you

Ahmed Ehsaan

Hi there,

Provide me your site login details on our site getwooplugins.com. I’ll correct your purchase

Thank you

Ahmed Ehsaan

Check now.