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Colors selection appear and disappear in some languages (no sense)

Dear,

After install your plugin and set all the colours for all the products and their translations, I am desperate. Colours circles disappear suddenly. If you set the attribute and variations again, they appear again; but they could disappear after a while. It has no sense. It is very unstable. Many thanks! Alba

Shamser Suzon

Hi Maria Alba Calls Clavera,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

We have tried it, but this is not the problem. After desactivating this plugin, the problem remains. So, could you please help us? The situation is quite critical. Thanks!

I have disabled your plugins (basic and pro) as the problem is so serious. However, just to let you know, I have to update all the products with problems one by one…

Sorry, I am working on it, so I let you know how things are going on at the moment. I have enabled it again, as it is easy for me to identify which products are wrong. These are the conclusions:

To solve the problem it is enough if you just uptade the product in the main language (English). It is not necessary to select the atribute again.
I think that the color options disappear when a product is purchased. I am not sure of this point at the moment.
I have updated all the products with problems to keep the website working. However, I don’t know when it will stop working. It is 100% random.

Thanks!

Alba

Shamser Suzon

Hello Maria Alba Calls Clavera,

Could you please tell me how can I reproduce the issue? I am not clear enough by your video. I have seen the problem but I cannot find the way how to reproduce it actually.

On the other hand, please, deactivate our plugin and check if your variations dissapear from the product detail page or not. I mean the default variation dropdown of WooCommerce.

Thanks

Hi!

I cannot reproduce it for you, as you have to make a purchase to see how the color selector disappears.
As I also told you, the problem appears once your plugin is activated. Before everything worked fine.

Thanks!

 

Dear Shmaser,

You may think I am crazy. I can ensure you, I am all day updating products to make the colors selector show again after a purchase. It dosen’t happen with all products, and now (taking into account your test) I see that it doesn’t happen with all purchases (or maybe all types of payment). Could it be related with the payment method selected? It sounds really strange to me, but we need to find the problem amb solve it as we cannot be all they checking orders and updating products to make the colors selector appear again. I hope we can solve it today, as I imagine that during the weekend you don’t answer tickets.

Many thanks!

Alba

Shamser Suzon

Hello Maria Alba Calls Clavera,

First of all, with your theme Flatsome, our plugin supports the best ever! On the other hand, I couldn’t reproduce the issue yet. Not in my local setup and even not in your platform.

We have never faced such an issue before. I AM PRETTY SURE that there is any plugin conflict issue in your platform. Could you please, try disabling our plugin? Check that, if such a thing happens even without our plugin or not.

Also, you can create a staging site and no other plugins will be there except WooCommerce, and Variation swatches plugins. Then check what happens there.

Thanks